Frequently Asked Questions

Gold and silver prices are based in USD ( the current world reserve currency) and the spot price is the paper share price that the metals are traded for globally. Spot prices must be converted into local currency and premiums added to cover manufacturing and distribution costs.

Metal prices are set in USD. This means that the rate of exchange between local currency and the USD has just as much impact on metal prices for Australians as the metal price itself.

Investment grade bullion ( 9960+ for gold and 9950 + for silver) is exempt from GST in Australia. Please note that the vast majority of world coins designed for circulation are below this purity and will have GST applied to them. Please ask if you have any questions regarding coin products.

Yes. All products sold by Gold Stackers are investment grade ( 9999 for gold and 999 for silver)

Precious metal is measured in troy ounces

1 troy oz = 31.10 grams

1kilo = 32.15 troy oz

The only difference between brands is that some carry extra serial numbers in addition to their mandatory bullion stamps. Some brands that are imported will cost more to reflect the expense of their importation.

This is simply due to greater manufacturing and packaging costs.

The best way to mitigate this cost is to purchase these types of products in larger quantities where bulk discounts apply.

There are a number of ways you can buy bullion from Gold Stackers Australia

• Online trading: www.goldstackers.com.au
• By telephone: 1300 618 363
• Email: [email protected]
• Public trading office: Suite 805, 227 Collins Street, Melbourne

Online Orders:

Yes – once you have completed the purchase process and confirmed your order, the prices are locked and your order becomes a legally binding contract. You will receive an email confirming your purchase with all the information you will need to make your payment.

Telephone/Email orders:

Orders placed this way will be confirmed via an emailed contract. Once accepted, this becomes legally binding.

No. Sales or Purchase Orders are instructions to buy and sell metal. They are legally binding and once confirmed result in risk mitigation meausures being taken by the company.

You may sell your metal back to the company at any time for it’s current market value.

Please examine our Terms and Conditions for more comprehensive information.

Gold Stackers has a fully custodial custom built vaulting facility – Gold Stackers Treasury Reserve ( Gold StackersTR)

We can arrange for the automatic vaulting of your bullion purchases within a high security facility. All vaulted bullion is fully insured.

The various types of clients who invest with us range from small individual investors to companies, trusts and self-managed superannuation funds. Unfortunately, we are unable to advise you in relation to your own investment decision as we do not hold a financial adviser’s licence. If you’re a first time investor you may want to consult with your accountant or a financial planner. With the rising uncertainty in the world, history has proved time and again that owning gold and silver is an excellent way to preserve an individual’s wealth. It’s important for both experienced and new investors to keep up to date with market news, and we recommend the World Gold Council’s website, invest.gold.org, as a good place to start.

Physical gold and silver are an asset class, just the same as shares, bonds or property. The golden rule of a balanced portfolio is to spread your assets over a number of classes, thus maximizing potential returns and reducing risk. Gold and silver do not correlate directly with other asset classes, which means they can afford your portfolio a natural “shield” from the same effects that the market has on assets that are strongly correlated.
For centuries, gold and silver have been seen as a safe haven from currency deflation, and as an unrivaled preservation of wealth – an attitude which persists today.
This explains why in the current economic climate, more and more people are investing in these metals. Please explore the graphs in our website to review historical metal prices.

Certainly, we have a 30 days (from order completion date) free storage option to allow you to collect your order from our Melbourne office, or to build orders for combined shipping and save on delivery fees.

Please note, after this 30 day period, storage fees & charges may apply.  All personal transactions and collections take place at the Gold Stackers Head Office in Melbourne, VIC.

Yes. Permission for this must be received in writing by Head Office. The agent needs to be named and will need to bring photo I.D. when they arrive.

If neither you nor your nominated agent is available to sign, the parcel will either be returned to the depot where you may collect it or arrange a redelivery. If the parcel weighs less than 2kg it will be carded to your local post office. Please note that insurance cover ceases after the first delivery attempt or on depot collections not completed within a reasonable time frame.

Orders weighing less than 5kg travel on an overnight service to metropolitan areas, sometimes a little longer to regional areas.
Parcels weighing more than this travel by road and arrive between 2 & 5 days, depending on the location.
Gold Stackers uses reliable and insurance approved 3rd party couriers and as such cannot be held liable for delays or non-performance.

If you buy or sell bullion with a value that exceeds $5,000.00, the law stipulates that you register as a customer. You can do this in person or online. The information that you provide is confidential and may only be released without your consent via subpoena or court order.

The Government body AUSTRAC stipulates that all businesses who are at risk of facilitating terrorism financing or money laundering be able to identify their customers. This includes banks, funds remitters, casinos and bullion dealers.

Yes, our showroom is open Monday to Friday, 9:00am to 4:00pm.  It is located at Suite 805, Level 8, 227 Collins Street, Melbourne, VIC, 3000

Either – the choice is entirely yours.
Making sure you have a secure place to store your purchases is very important – treat your bullion as if it were cash. If you do not wish to assume the risk of storing it yourself, Gold Stackers has a fully custodial, custom built vaulting facility at Gold Stackers Treasury Reserve (Gold StackersTR). We can arrange for the automatic vaulting of your bullion purchase within a high security facility so you can buy and store your bullion with confidence, assured that your investment is safely secured, and fully insured at all times.
There are are different storage options available with varied cost structures, so please contact us if you would like to discuss your options.
You can access all details of your investment including valuation, transactions and holdings via our Metal Account Statements.

Gold Stackers’s Head Office, Vaulting facility and public trading office are located in CBD Melbourne.  Our address is Suite 805, 227 Collins Street, Melbourne.  We also have a public trading office and vaulting facility on the Gold Coast.

The store is open Monday to Friday, 9.00am until 4.00pm with the exception of public holidays and a number of days during the Christmas and New Year period. These dates will be advertised on our website.

Direct Deposit or Bank Transfer into following account. Our bank account details are,

Bank: ANZ
Account Name: GOLD STACKERS (AUST) OPERATION PTY LTD
Account BSB: 013128
Account Number: 224921191

Swift code for International payments ANZBAU3M

Cash ( deposited into our bank account or presented in person)

Eftpos (cheque or savings no surcharge) – ONLY AVAILABLE IN OUR MELBOURNE OFFICE  – Cards often have a daily limit, please check limits before payment

VISA & MasterCard – ONLY AVAILABLE IN OUR MELBOURNE OFFICE. ( 2.04 % Surcharge applies to all credit card transactions, please ring our office to find out more.)  Currently credit cards are only accepted at the store counter in person with the card and a valid photo I.D. must be presented . Credit card transactions are subject to our discretion.

We do not accept gift cards.

You are required to facilitate payment within 24 hours ( or the first business day after a weekend or holiday). You will not be held responsible for delays in the banking system, which can sometimes take up to 2 days processing time.

One of the benefits of investing in real gold and silver, is you can cash back as quickly as you can purchase.
If you need to access cash or it’s just the right time to sell your precious metal, all you need to do is:

• Step 1. Visit the Gold Stackers website to view our live price list
• Step 2. Contact us to confirm you wish to sell your items
• Step 3. Arrange your items to be delivered to Gold Stackers. We can arrange a courier or you can bring them to our showroom.

We always buy back bullion and have the cash for fast processing no matter what size the transaction. We don’t differentiate between type and brands for buyback prices, and our expert staff will be able to confirm weight and purity once we have the items.

Yes, we buy back based on the current market rate. We can assist you with the couriering and insurance of your physical metal back to our public trading office. Upon receiving it, we’ll purchase your bullion back at a price based on the current market rate.

If you store your metal with us, you can send a letter or email indicating your intention to sell and one of our team will be in contact with you to assist with the buy-back process of your metal.

Once you have spoken with our team and agreed on a buy back price, you have a business day to get the items to us. Please note that while we can lock in a price we cannot guarantee that price until your items have arrived. Once you decided you want to sell your items, we can arrange a courier or you can bring them to our showroom in Suite 805, Level 8, 227 Collins Street, Melbourne, VIC, 3000.

The spot price is constantly changing, if there are delays getting your items to us, please keep us informed so we can discuss any price movements.
Payment can be settled by a direct deposit transfer into your nominated bank account or we can pay cash to you in person.

This is a question for your financial adviser, as it depends on the type of asset and the requirements as stated in your SMSF Trust. Generally, collectable items such as coins are required to be stored and insured at a purpose built secure environment rather than held by the trustees.

Although Serial numbered bars greatly assist with SMSF auditing procedures, they do come at a higher cost and are not mandatory. Many auditors insist that SMSFs demonstrate their bullion holdings are being stored safely and at arms-length. The vaulting services provided by Gold Stackers Treasury Reserve (Gold StackersTR) are becoming increasingly popular, and they meet these strict SMSF storage guidelines no matter which product you choose.

Yes. You will have access to online metal account statements providing current valuation, transaction history and account details.

It is wise to speak with your financial adviser regarding the type of product and the investment strategy. At Gold Stackers we see many SMSF investors purchasing cast bars and pooled allocated due the cost effectiveness and ability to regularly top up investments.

Yes, but first you must have a self- managed fund set up. This best done by an accountant or financial advisor who will be able to help you decide if this path is right for you.

You can login to our secure website to have access to metal account statements to confirm details of your account holdings at the time of purchase, at the end of the financial year, and on request.

Bullion stored with Gold Stackers is covered by insurance for its full replacement value. The custom built vault and our showroom facility are highly secure. Regular audits are conducted at the facility, to confirm compliance, accuracy and transparency. You can login to our secure website to have access to metal account statements to confirm details of your account holdings at the time of purchase, at the end of the financial year, and on request.

Yes! And we’ve never had a product returned. Our products are made with the highest precision, and to the highest standard. We sell only investment grade bullion.

Gold StackersTR is a fully custodial facility. There is no public access to any of its vaults. Inspection or withdrawal of metals is by appointment and will take place in one of Gold Stacker’s meeting rooms.

Certainly – your entire bullion holdings are welcome – regardless of where you purchased them. You will be issued a receipt when you deposit them, and they will form part of your metal account statements when they are issued.

Gold Stackers (Aust) Treasury Reserve Vault Pty Ltd (Storage only), is a separate entity to Gold Stackers (Aust) Operations Pty Ltd (Retail sales).

If Gold Stackers (Aust) Treasury Reserve Vault was to be placed into liquidation or administration, your metal stored with Gold Stackers (Aust) Treasury Vault Pty Ltd cannot be seized by the liquidator or administrator because at no time can the contents of your storage be deemed as assets of Gold Stacker (Aust) Treasury reserve Vault.

Gold Stackers (Aust) Operation Pty Ltd is an Australian owned and operated bullion dealer with an online store, retail showroom, vaulting and storage facilities and shipping throughout Australia.